FAQ

When will I receive my order?

All ready-to-ship items will be posted 3-5 business days from the time you order. Made-to-order pieces take anywhere from 4-8 weeks to ship to you. For the most up to date make time, please refer to individual product descriptions as make times might differ between different designs. 

Why does your made-to-order jewelry take so long to make?

Our made-to-order jewelry takes time because each piece is crafted with meticulous care and attention to detail. We hand-carve every design to ensure it’s unique, and then cast it at a local, family-owned business, supporting our community. Each stone is hand-set to achieve the perfect fit, and finally, every piece is hand-polished for a beautiful finish. This dedicated process ensures that your jewelry is not only stunning but also made to last. Thank you for your patience and understanding!

How do I clean and care for my jewelry?

All jewelry, even solid gold, should be taken off before doing activities such as working out, washing dishes, showering, and cleaning. If your jewelry has the risk of snagging, bumping into surfaces or being hit, it is best to take it off for that activity. In addition, for softer stones, it is always important to be extra careful not to hit them against surfaces when being worn as they can scratch and chip. 

Can my jewelry be returned or exchanged?

Ready to ship items can be returned and refunded within 10 days of delivery as long as they are returned with no signs of wear or damage. Made to order and custom items cannot be returned or refunded. Shipping fees on returns are the responsibility of the buyer. 

Can I cancel my order?

You can cancel your order by emailing me within 6 hours of purchase time. 

Do you make custom jewelry?

I am happy to make a custom piece based on an existing design or hear your ideas for a design I have not yet made. Please use the contact form on this website to send over any custom design inquiries! 

Can I customize a design to be in a higher carat of gold or a different color of gold? 

Yes! I am able to cast my made-to-order designs in higher carats of gold than what you see listed or a different color of gold. Please email me or use the contact form to submit your inquiry for a price quote.

How do I figure out my ring size? 

Any local jewelry can size your fingers for you. You can also buy cheap plastic ring sizers off Amazon or even your local crafting store! Keep in mind, wider band rings will need to go up about half a size from your normal size. 

How can I contact you? 

Please use the contact form on my website or email us at info.firandfae@gmail.com